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Remote Working: 21 Best Tools to Use During a Crisis while Working from Home

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Remote Working: 21 Best Tools to Use During a Crisis while Working from Home

As the world faces the coronavirus crisis remote working tools are proving one effective way to help businesses stay productive without employees risking infection from coronavirus and offsetting the pandemic's economic impacts.

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So much fuss around work from home or remote working tools among organizations! This outbreak is causing damage to the world in many ways, not only financially but personally too. 

In this crisis, remote working or work from home concept has gained a lot of traction among the corporates. Due to the restrictions & precautionary measures, organizations have been implementing remote working strategy, and it has led the businesses in a puzzle as to how they can manage their work effectiveness & efficiency. 

Companies are asking their staff whether they can work from home as they look to prevent the spread of Covid-19 and try to manage social distancing in office environments.

Remote work has been on the rise, and there’s research that makes it a very compelling proposition: one Stanford study found that employees who work from home, work on an average of 9.5% longer than those who work in an office (a lot easier to do when you don’t have an hour-long commute), and are also 13% more productive.

But being a remote team comes up with lots of challenges and questions:

  • How to optimize support coverage over the whole day?
  • How can you manage to keep everyone productive and accountable?
  • How do you replace the “office” culture while working from home?
  • How to provide the best customer support to ensure that nothing slips through the cracks?

Well, digital innovation has changed the way we do business. “Without remote working, it could have been a lot worse,” says Steve Blitz, chief U.S. economist at the forecasting firm TS Lombard. The three clues to remote productivity are communication, task management, and focus.

List of Tools to Boost Productivity While Working Remotely:

What’s the best way to make sure our products and services reach the customers during this global pandemic? How can we stop traveling to visit clients? Well, here we have few best collaborative tools to suggest that can improve your relationship with customers and boost productivity.

Manage Remote Customer Service/Experience:

1. Acquire

Acquire provides the best video call and screen sharing features with real-time communications. Acquire resonates with the use of cutting-edge technology to deliver superlative customer service at your fingertips without moving out of your comfort zone. 

With the help of this ingenious tool, it is possible to meet various facets of modern-day businesses like customer service, sales, and support needs across multiple platforms and devices. Can it get any better than this?

2. Intercom 

Intercom is an online messaging & customer acquisition app that enables businesses to stay in touch with their customers and have communications with the website visitors. Working from home, it can monitor user interactions and keep track of customers and solve their queries. 

However, Intercom boasts many useful features for teams that work from home which includes acquiring customers & engaging with them via email campaigns, push notifications, in-app mails, etc.  

3. Krisp

Krisp is a noise suppression tool for Windows PC, which removes background noise during calls. With the help of Artificial Intelligence it creates a Deep Neural Network to acknowledge the voice of the person you are talking to on the microphone and removes the waveform of noise from the audio to offer a clearer audio experience.

The tool works bi-directionally, which means it removes the noise coming from other call participants, and they won't hear the noise coming from you.

4.  Zapier

If you want to strike a special chord with the client, all-round easy client access with the use of Zapier integration makes the metrics readily accessible for active collaboration. Stuck with loads of repeatable processes, you should investigate whether Zapier could help you with process automation. Zapier makes moving information between applications as simple as point and click.

5. Every Time Zone

Real-time communication gets tough while managing a large team that’s spread across the globe. Every Time Zone makes things easier, by checking out the time zones of fellow remote employees and who is awake and available to talk. This way, you can easily redirect your efforts to someone else closer to your time zone and discuss the issue with them instead.

6. Salesforce

Salesforce, a leading CRM tool, effectively builds customer relations and gets to customers through insightful data.  Empower your chatbots with AI to always be ready for support & servicing. The tool delivers seamless customer experience even when your team is working from home through different channels like website, email, social media, etc.

Remote Team Collaboration Tools:

7. Trello

Trello, well known as the collaborative task management tool, is one of the best apps to manage projects. With a simple dashboard, the tool helps the user to assign, track and organize daily tasks and projects. Team Leaders and managers can assign and track their team progress including completion date & time. One of the best tools for remote team management.

8. Zoom

Wondering an easy way for remote meetings? Check out Zoom. Being one of the most powerful webinar software in the market, this interactive video conferencing tool manages to get your remote team together for a meeting. The tool allows Toll-free options in 60+ countries for joining meetings with built-in security

More than 10,000 academic institutions have chosen Zoom as they transfer their academic activities online.

9. Microsoft

Microsoft Teams has already seen its use grow more than 40% in a week while announcing new features. 

Being Google’s big competitor, Microsoft has been used by millions of enterprise consumers around the world. It perfectly integrates with any tools and coordinates meetings for team communications allowing group video and voice calling.

The company has recently removed background noise during video calls and added an offline mode to draft messages, making the tool more remote-friendly.

 10. Skype

Pioneer in video call technology, it allows users to make high-quality video calls for free to team members for both Mobile devices and computers.

Skype has always been used by brands to conduct video conferences, meetings, interviews and communications among people at different work locations. The tool helps to deliver conferences and keeps your communication alive and productive even when you are working remotely. 

11. Slack 

Slack founder and CEO Stewart Butterfield’s comments on Twitter about the changes his life and his company have been subjected to over this period of the pandemic.

Slack is the clear frontrunner in real-time team chat and instant messaging. The tool has been more suitable for startups and small companies. Teams can be created around departments, projects, employees anywhere the user wants and messages can be sent out to the teams over transom or DMS to individuals. Slack supports almost 1500 apps and tools making the overall workflow smoother for all.

Manage Remote Social Media Management Tools

12. Hootsuite

Hootsuite is considered as one of the best social media management tools for remote teams. This tool provides a uniform solution to manage your different social media profiles like Twitter, Instagram, Facebook, etc. with ease of use & management. 

Since people are staying at home, the usage of social media will increase eventually all over and Hootsuite can manage your social media activities for all the online platforms. Starting with managing your content, generating analytics reports, to filter social conversations that matter, the web-based tool is compatible with all the activities.

13. Buffer

Buffer is another famous one in our social media tools list. It helps to schedule content across different social channels through one dashboard. Pro-marketers share posts by adding a specific time to get better results and drive more social traffic to their blog. The free version is compatible with Facebook, LinkedIn and Twitter.

14. Revive Old Post

Want better exposure for branding on social media platforms, Revive Old Post is a great tool to promote older pieces in your content catalog. You can set a specific period between each post-share, and specify the number of posts you would like to share with the tool.

The tool also allows custom scheduling for strategically targeting your audience, while automatically sharing both new and old content to promote on your site.

15. Sendible

Sendible is specifically for agencies with several clients. Sendible allows you to customize your dashboard according to your branding to attract new clients and monitor your brand and track results. The tool provides automation for those who want to save time on repetitive tasks. 

Sendible also takes care of content curation, helps to improve communication through collaboration when scheduling and approving content. Above that, it also demonstrates value to clients by providing advanced reporting through Google Analytics integration.

16. Canva

The tool designs great-looking content from your web browser. As social media is in hype currently, using well-designed graphic visuals is a great way for branding.

Canva is the best tool to manage visuals in social media for brand aesthetics. The platform is free and comes with a few basic elements, so you can design social images for your blog promotion or create templates for your marketing campaigns.

Manage Project Management Tools

 17. Asana

Asana allows different teams to track projects and assign tasks & sub-tasks. There are dozens of ready-to-go templates available to manage projects within the tool. The USP of the software is the Rules function. You can create rules to assign the task to certain team members. The tool helps to map out the project chart for workforce teams working remotely.

18. Monday.com

Monday.com, the cloud-based project management platform is aimed at small and mid-sized teams and uses labels to clearly identify who is working on what and when. The tool helps to organize and sort tasks for team members and makes it easier to track the project workflow for the user.

19. Proofhub

Proofhub makes task-management less stressful for teams. The versatile project management software comes packed with powerful features to eliminate the need of having too many different tools to run your business and saves a lot of time during the feedback-sharing process.  It's also available as a mobile app for Android and iOS users.

20. Instagantt

Instagantt allows you to link schedules from other sources. Once the information is stored, it can be accessed across each of your different platforms. Managing and monitoring the team's workload gets much easier.

The tool allows various activities like setting up timelines, assigning tasks, assigning due dates and evaluating progress. It even comes up with Public snapshot sharing options and diverse exporting options: Excel, image and PDF.

21. Github

GitHub is a platform that is primarily designed for developers and technical teams so that they can share, host and review the code designed by them. Developers can ask for feedback on each other’s code and cooperate in their work. Github provides features like access control, bug tracking, and task management for every project.

Conclusion:

According to new research by Pennsylvania State University, employees who work remotely are more productive and have a better work-life balance compared to those who do not. And 56% of businesses believe that remote working improves productivity.

Using these technologies is likely to get smoother with practice, of course. In the meantime, many office-workers-turned-home-workers will eventually gain the confidence they’re still doing their jobs so they can continue to receive their paychecks. 

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