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A payment gateway is crucial to the security and growth of your business online. Learn what a payment gateway is, its benefits, and how to choose the right one for your needs.
Do you let potential customers make a purchase using their preferred payment methods? If not, you’re taking away from their convenience.
Creating a safe and frictionless shopping experience for potential customers in an increasingly digital world is non-negotiable.
When SuperOffice asked 1920 business professionals about their priorities for the next 5 years, customer experience came in first (beating product and pricing).
And a big part of this experience is how you process digital payments. A payment gateway can make it easy for your customers to buy from you, improving overall sales.
In this article, we’ll walk you through what a payment gateway is, how it works, and all you need to know to choose the right payment solution for your business.
What is a payment gateway?
Whether you run an e-commerce website or an in-person establishment, a payment gateway is a front-end technology that helps you transmit customer payment data to your bank account for processing.
As a merchant, you can use this technology to accept your customers' debit and credit card payments. In other words, it’s a service that links a bank account and the relevant payment processor. Here’s a visual depiction of how it works:
A payment gateway can transmit transaction data either way:
- Virtually through APIs or online payment services, or
- In-person through a payment terminal
And in doing so, it also takes care of authorizing different modes of digital payments such as credit cards, internet banking, UPI (Unified Payments Interface), and more.
Benefits of payment gateways
A payment gateway doesn’t just streamline your customers’ shopping experience but also lets you save the cost of using multiple payment vendors.
Besides that, it comes with value-added features like software integration and performance reporting that can help take your business operations to the next level. Let’s take a look at the key benefits in more detail.
Reduce shopping cart abandonment
Do you know that the average shopping cart abandonment rate globally is a whopping 70%?
For the uninitiated, when a visitor adds a product to their cart but leaves without completing the order for some reason, this phenomenon is known as shopping cart abandonment. And as you can see from the above statistics, it is one of the prominent causes of lost sales in the e-commerce space.
That’s where a good payment gateway can help and get you more conversions. Since it allows users to choose from multiple payment options, they find it easy to go through with the purchase.
The options typically include direct bank transfers, different types of credit cards, digital wallets, and much more. That means you have the power to support whatever payment methods are preferred the most by your target audiences, and keep them from turning away from your store.
Enhance payment security
Cyber fraud accounted for over USD 20B in global economic losses in 2021, up from 17.5B in 2020, according to a report by Statista.
Digital advancements in recent years have revolutionized commerce worldwide. But the sad reality is that cybercriminals have honed their techniques over time to defraud merchants and customers. And payment gateways go a long way in ensuring that both these parties remain safe.
With a reputed payment gateway solution, you can allow customers to safely store sensitive information in the Payment Card Industry Data Security Standard (PCI-DSS) portal.
On top of that, modern payment gateways also come with several fraud screening features like CVV (Card Verification Value), payer authentication, and AVS (Address Verification Service).
Expand your customer base
Reaching target markets outside of your native country is easier said than done. Apart from different currencies and payment methods, you may have to navigate many other operational complexities. Not to mention the cost of handling these challenges.
But the good news is that this is another area where payment gateways can come in handy. They empower you to accept payments from people outside your home country. In addition, you can also let these people make payments in their local currency.
The bottom line? A payment gateway can be a huge asset if one of your goals is to expand your business to international markets.
How to choose a payment gateway
Considering the advantages you can get from a solid payment gateway, and you must consider using one. But with so many payment gateway providers, which one should you select? The following factors will help you make the right choice.
Customer payment preferences
Modern consumers are paying for products and services in several different ways. Do you know how your customers want to pay?
Knowing your buyers’ preferences will help you get a more aligned payment gateway.
For example, the AllBirds checkout page meets consumers where they are and doesn’t force them to use an undesirable payment method. This way, it ensures that the buyers are happy.
Not just that. Selecting a payment gateway that meets consumer needs will get paid faster, reduce security risks, and contribute to a smooth operation.
Check how much the payment gateway charges for different types of transactions. Most payment gateways have a “per transaction” fee. And some may also have a fixed monthly payment on top of the transaction charges.
For example, for a transaction, PayPal’s processing fee ranges from 1.9% to 3.5%. There could also be a fixed fee ranging from 5 cents to 49 cents. The overall amount depends on the exact PayPal product you are using.
Compliance with security standards
Consumers still hesitate to make online payments due to many security concerns. And with all the threats prevalent around the web, can you blame them? These include:
- Malware that can secretly access user accounts through payment mechanisms
- Mobile transaction issues can creep in when someone authorized gets access to customers’ mobile phones or data.
- Data breaches can put sensitive data at risk, such as card details.
The more opportunities fraudsters have to rip customers off, the more costly it is for sellers. In fact, e-commerce fraud is forecasted to reach USD 1.5 billion in 2022 in Europe alone, let alone the rest of the world.
As a merchant, you must invest in fraud management and ensuring your buyers' safety. And while there is no such thing as 100% security, a high-quality payment gateway can go a long way in minimizing security risks.
Google Pay, for example, replaces a customer’s actual credit card details with a virtual card for added security.
So when choosing a payment gateway, make sure its parent company is PCI compliant and has a good reputation in the industry. Additionally, some gateways - known as 3D gateways - provide additional security by requesting payment confirmation.
Check what anti-fraud measures payment gateways offer, such as Tokenization and hosted payment forms. These features ensure sensitive transaction details don’t pass through your website. Plus, they help cut your liability in case of a breach.
Accepted modes of payment
Most gateway providers boast about the benefits and universality of their solutions. But they may not be as forthcoming about the payment methods they do not support.
You don’t want to go through the effort of implementing a payment gateway only to find out that it can’t accept transactions from certain portals or cards. Especially if it’s a portal or card widely used by your customers.
So make sure to consider this when selecting a payment gateway. Authorize.net, for instance, allows buyers to choose from various payment methods, including Apple Pay, PayPal, and other prominent credit card vendors.
Integration with 3rd party software
As your business grows, you may need to customize how your payment gateway looks and functions in association with your website. And you’ll also need it to blend in with the other tools you use.
That’s where third-party integrations come in. The more integrations a payment gateway supports, and the deeper these integrations are, the easier and cheaper it will be for you to customize shoppers’ experiences.
The best payment gateways offer several integrations on both the technical and design levels. Take Stripe, for example. It integrates with popular apps such as Intercom, Xero, and DocuSign.
And using a payment gateway with multiple, seamless integrations can undoubtedly improve your data accuracy, productivity, and time management.
Support for a virtual terminal
If you run your business on the go, a virtual terminal is a game-changer in accepting payments over the phone or via email. It turns your device into a POS system, except that it’s on the cloud.
Once you sign up for a payment gateway that lets you have a virtual terminal, you can start receiving one-time or recurring ACH, credit, or debit card payments. So make sure to check whether your payment gateway provides this feature.
As you can see, there are many payment gateways with varying features and drawbacks. But if you pick the right one for your company, you can enhance the benefits and work around the limitations.
Moreover, a payment gateway doesn’t have to be set in stone. If you give a payment gateway a shot and realize it’s not for you, you can always switch to the one.
So start with small steps. Pick just two or three options in the beginning, and see how they work out for you.
Most of all, keep your customers and their preferred payment methods in mind. When implemented right, a good payment gateway can pay for itself often. Good luck!
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