How Email Marketing 2.0 Is Shaping A Better CX

In today's fast-paced business world, customers are constantly bombarded with marketing emails. As a result, businesses need to find innovative ways to stand out from the crowd and engage with their audience. 

Email marketing 2.0 is the next evolution of email marketing, transforming how businesses communicate with their customers. By leveraging advanced data analysis and personalization techniques, it is helping businesses build stronger, more meaningful relationships with their customers.  

Let's take a closer look to learn more about email marketing 2.0, its importance, and how you can use this approach to revolutionize your email marketing strategy and pave the way for a brighter, more customer-centric future. So let's start!

What is email marketing 2.0?

Previously, email marketing was a repeated task of sending emails in bulk and hoping to expect potential clients from the email addresses in return. This transformation from a common strategy to digital marketing indicated that customers could see these emails anywhere.

However, this circulation of a general emailing service was done based on the traditional mailing method, where customers were considered as a whole. The companies sent these emails simultaneously to all the consumers, whether relevant or not. 

Email marketing 2.0 has allowed marketers to develop custom-fit emails having completely relatable messages for the viewer's needs and what they must expect from any enterprise. These emails are entirely based on previous user-based experiences and purchases.

The email marketing softwares has allowed the brands to create a strategy that segments and customises the customers based on their behaviour toward the company and the pain points they want the companies to focus on before sharing any email campaign.

Studies show that email marketing is 40 times more effective in approaching audiences than Twitter and Facebook. But email marketing 2.0 is not just about sending emails; it's about creating a better customer experience. 

A well-structured marketing plan presentation can effectively demonstrate how implementing Email Marketing 2.0 strategies can elevate a company's customer experience and drive higher customer engagement, loyalty, and revenue growth.

By delivering personalised, relevant, and valuable content to customers, businesses can build stronger customer relationships and increase customer loyalty. Customers who receive emails relevant to their interests and needs are more likely to engage with the email, read the content, and act.

How email marketing 2.0 is ushering in a new era of customer communication

1. Customised content approach

The integrated concept of email and content marketing together to perform business has benefited most companies. With the help of personalised content, the brands can deliver what a customer asks from the brand.

Moreover, the email addresses that the brands collect from various marketing channels can be used to personalise based on different categories to send content-based emails so that each customer feels that they are handled individually and allows them to read the message.

2. Convenient subscription

When customers share their information, they expect a gesture of goodwill in return so that they can be happy about your customer service and you can have a better customer experience for your company.

However, to generate better customer service, a brand should encourage the use of OTP-based subscriptions, where customers can share their details and wait for incentives like ebooks, PDFs, checklists, and more when they sign-up for any newsletter.

3. Auto-reply messages

Customers prefer to avoid seeing a lot of promotional messages in their emails, as you see on Monday mornings. Customers had to wait on hold for hours to have their email-based inquiries answered by a live person in the past.

However, the new email marketing strategies have allowed customers to resolve their questions with the pre-designed messages created for customer assistance. These messages help the customers get their answers instantly, without any wait.

Ways to improve customer experience with the help of email marketing 2.0

Gone are the days of generic mass emails that end up in the spam folder. With email marketing 2.0, businesses can deliver personalised, relevant, and engaging content that resonates with their target audience. 

All email marketing campaigns ask a brand to focus on answering a simple question that benefits the company's overall growth and sales upliftment: "How is email marketing 2.0 shaping a better CX?"

The above question states the valuable aspects of any company in developing their strategies to build a strong foothold based on email marketing and how it can help the customers with the company's products and services.

Let's understand how to improve the email-based customer experience with the help of three significant steps you can initiate in your email marketing strategies.

1. Be generous

You can be helpful with your email campaigns to help your subscribers grow and understand their pain points so you can customise emails that relate to them. You can focus on various attributes of the customer that they look into more precisely, including:

• Use precise subject lines, and don't distract the customers from the main point.
• Content should deliver the same meaning as what the subject line says and allows the customer to relate to the purpose of the email campaign.
• Additionally, incorporating interactive elements such as videos, GIFs, and quizzes can help increase engagement and make the email experience more enjoyable.
• Your email should showcase the best offers displayed when the customer opens your email.
• Your email campaign can also display a shopping cart that says empty for the product the customer browses more often.
• You can add references to your customer service for the subscribers who have issues finding responses to their concerns like purchases, products, and registration.
• Categorise customised charts for consumers that receive rewards, points, and e-gifts from the brand as a gesture of goodwill to showcase customer savings.
• Providing exclusive promotions and personalised offers to email subscribers can help create a sense of loyalty and drive sales.
• The items unavailable/out of stock can be marked as coming soon, and notifications via email for the product availability.

Thus, being helpful toward the customer's needs can earn you huge recognition and drive revenue growth for brands.

2. Well-organised email

When you reach out to the audiences through mass prospects/triggered email, you should customise your email better so the audiences can feel a sense of uniqueness for them. 

By leveraging customer data, you can segment their email lists and send targeted messages that speak directly to their needs and interests. This analysis helps you design the perfect email and work on the campaign for the best email customer experience.

You can add elements to emails that showcase current statistics and reports whenever the customers open them, like weather forecasts, product-shipment tracking, and the customer's current location when the subscriber opens the email.

3. Customer-centric emails

Creating a customer-focused email can be easy, but it becomes difficult when the marketers have to follow a reverse marketing strategy where the customers can know the benefits of your brand's products rather than a list of product features.

Marketing executives can respond to questions like how the product works, its credibility, and what makes it a competitive product. But the customers also want an insight into "how the product provides their reason for purchasing it?" which can lead to potential lead loss.

A very effective approach to recognizing customers' needs and what benefits them from approaching the product can be realised from the perspective of any email campaign. You can integrate your part of the objective and the customer's viewpoint for a head-start.

Crafting such a customer-centric email can be easier if the marketers change their tune and focus on customer analytics to describe the email.

How to adopt email marketing 2.0?

Email marketing 2.0 has been highly profitable for various SaaS companies and eCommerce sites, serving as a cost-effective means to generate substantial revenue. Still, you need to understand the perspective of personalised email for your targeted prospects. Here are some tips on how to adopt Email Marketing 2.0:

1. Build a quality email list: Your email list is the foundation of your email marketing efforts. Ensure that you are collecting email addresses from customers who have opted in to receive your emails. This ensures that your emails are welcomed and not marked as spam. Consider offering an incentive, such as a discount or free download, to encourage sign-ups.

2. Segment your email list: Not all customers are the same, and they don't have the same interests. Segmenting your email list allows you to tailor your email content to each group. For example, if you are a fashion retailer, you can segment your list by gender or by purchase history, and send targeted emails that showcase products that are relevant to each segment.

3. Personalise your emails: Email marketing 2.0 is all about personalization. Use the receiver's name in the subject line and the email content. Additionally, use the receiver's past purchases or browsing history to suggest products that are relevant to them.

4. Mobile-friendly emails: With more and more customers checking their emails on their mobile devices, email marketing 2.0 has optimised for mobile. This means emails should be designed to be easily readable on smaller screens, with clear and concise messaging. Mobile optimization ensures that customers have a seamless experience, regardless of the device they are using.

5. Use interactive elements: To make your emails more engaging, consider incorporating interactive elements such as videos, GIFs, or quizzes. This will help capture the recipient's attention and encourage them to take action.

6. Analyse your results: Email marketing is not a one-size-fits-all approach. Analyse the data from your email campaigns to understand what is working and what is not. Use this data to refine your strategy and improve your future email campaigns.

Adopting email marketing 2.0 requires a shift in mindset from a classic approach to a personalised and engaging experience. By implementing these pointers, you can create an effective email marketing 2.0 strategy that will help drive engagement and sales.

How these companies are using email marketing 2.0 to delight customers

1. Zomato: most popular food delivery platform

Zomato, the food discovery and delivery platform, has become a leader in email marketing 2.0. Their highly personalised strategy, with each email tailored to the user's location and preferences have made them the top priority of their customers when it comes to ordering food online.

Zomato uses data on the user's past orders and cuisine preferences to provide customised recommendations and deals. Such personalization makes customers feel valued, encourages repeat business, and drives engagement.

Zomato's email marketing is also highly segmented. They divide their email list based on user behaviour and preferences. This targeted approach ensures that users receive emails relevant to their interests, leading to higher open and click-through rates.  

Additionally, Zomato's emails feature eye-catching design and engaging content, with attractive food images and witty subject lines. This makes the emails more appealing and encourages customers to take action, leading to increased sales and revenue.

2. Uber: The world's largest ride-hailing company

Uber has been successfully implementing email marketing 2.0 strategies to keep their customers engaged and coming back for more. Their personalised and timely email messaging makes users feel valued and appreciated. For example, if a user hasn't taken a ride in a while, they may receive an email offering them a discount on their next trip. 

Moreover, they frequently offer discounts and incentives to their users to encourage them to take more rides. These promotions are often advertised through email, which helps to keep users engaged with the platform. By utilising these email marketing 2.0 strategies, Uber has been able to stay ahead of the competition and provide a seamless and enjoyable user experience.

Key takeaways

You will be surprised to learn that 59% of customers believe email marketing is the most effective strategy to generate better revenue. An email marketing system can help expand your association and improve customer relationships for a meagre investment.

You already know that today's social media influence has taken over the basics to acquire customers easily, but this influence has impacted how customers buy products. Now they look deeper into the brand's product quality and how it fulfils their needs.

Developing a strategy that can help meet their cause and understand the customers is accomplished by cutting to the chase and reaching the exact demands of customers via an email-segmented audience approach.