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Choosing the right chatbot software is always a tedious task. From answering repetitive common questions, generating leads, and automating your sales or support, chatbots can help businesses in many ways. In this guide, I ranked and reviewed the 15+ best chatbot software and my top 7 choices so that you can pick the best one.
Our ranks | Our top pick | Best for | Free trial period | Pricing |
---|---|---|---|---|
Qualified | Salesfocre customers and all-in-one marketing needs including inbound, outbound and ABM. | N/A | $3000/month | |
Mobile Monkey | Exclusive for facebook marketing and fully integrated with Facebook messenger | N/A | N/A | |
Tidio | Easy to use chat-bots and live chat apps | Yes | $19/month | |
Tars | Simple and easy-to-use interface | 14 days | N/A | |
Ada | Fast building of bot and good back-end support | N/A | N/A | |
Chatbot | Easy to set-up and easy live chat integration | 14 days | $42/month | |
Drift | Quick implementation and testing capabilities | Yes | N/A |
Chatbots are slowly becoming the norm in business as it helps enterprises to answer repetitive questions, generate leads, improve user experience, make more sales and deliver fantastic customer support. As per the Business Insider report, more than 80% of enterprises will deploy chatbots by 2024.
Thats exciting, but how to choose the best chatbot software is always critical due to the crowded market. Some people think - you can choose based on customer testimonials; others say based on the best features.
In this blog, we have listed the best chatbot software based on various factors, but before that, let's understand what it is, the different types of chatbots and their benefits.
As per Oxford Dictionary, “chatbot is a computer program that can hold a conversation with a person, usually over the Internet.”
Chatbots can be coded to perform most of the crucial tasks for a business without supervision.
Besides being a great navigation assistant, chatbots are diverse and automated to perform various business tasks.
The best Chatbot can help businesses in many ways. As per the Drift survey, 32% of people use chatbots to answer common questions.
So it entirely depends on how you want to use them for your businesses. Here are some of the common benefits of chatbots.
Chatbots could be popularly categorized based on the level of complexity and the quality of user experience. Our list of best chatbot software covers them all.
These chatbots only reply to a set of predefined questions. Then, the user must select a response from a group of reactions that continues an almost-similar conversation.
Keyword-based (NLP) chatbots learn from the characters and words a user puts into the chat and run these entire words through their database to find the most relevant answer. These chatbots are popular with companies using Facebook Messenger as their preferred Chatbot.
These chatbots are the most advanced and informative conversational bots. Since AI runs them, they integrate it with Machine Learning to understand meaningful information from the previous conversations and provide even better responses every time a user interacts.
Chatbots are potent and versatile. However, choosing the right chatbot depends on the need of the company. Therefore, we have curated a list of the best Chatbots for small companies and big enterprises.
Qualified is a pipeline generation platform that helps enterprises to generate leads, increase sales, and improve customer experiences using next generation chatbot, and signals. It is mainly for Salesforce customer, where you can connects website and Salesforce data to identify account-level prospect data and fulfill real-time sales requests.
Qualified is the #1 AppExchange listing and is ranked #1 across more than 20 categories (including best trending chatbot, satisfaction etc) on G2.
Qualified helps leading B2B companies, such as Adobe, LaunchDarkly, SurveyMonkey, ThoughtSpot, and VMWare, boost their revenue by leveraging their website to identify their most valuable customers, discover buyer signals, and instantly begin sales conversations
It’s basic growth plan start from $3000 per month with maximum 15 seats. You need to extra if seats going beyond 15. Then, there is premier plan which start from $6000 per month. They also offer customised plan for enterprises.
MobileMonkey is a chatbot builder that helps marketers build high-converting chatbots for Facebook Messenger. It’s integration capability allow your bot to connect with your broader marketing stack, ad campaigns, and drip marketing.
Companies, advertisers, and SMBs may use conversational forms, lead magnets, and marketing automation tools, to boost their customer base and convert website visitors into leads.
The pricing start from $14.25/month, billed annually, for an unlimited numbers of leads. It also offer a free version with limited features.
Tidio provides a holistic, proactive chat solution for your website that uses chatbots and live chat software. With Tidio, it is easy to communicate with your visitors in real-time, capture leads, and create tailored offers for your customers-to-be.
Tidio makes it to our list of best chatbot software as it can be integrated with some of the most popular eCommerce platforms, including BigCommerce, Magento, and Shopify, and combined with third-party apps via Zapier. Tidio makes interaction with website visitors easy and enjoyable.
Tidio has several plans depending on the tools you want to buy and your business type. Apart from some free features, the prices range from $10 to $18 per month.
Want your landing pages to be more exciting and dynamic? Are you bored with traditional landing pages? If yes, then TARS is the solution for you.
TARS is an ideal option if you wish to replace your landing pages with a conventional, convincing chatbot.
With an easy conversational bot, generating leads is now easier than ever.
This Chatbot is even optimized to adjust according to the template/theme of your website. Not only that, but it could even be integrated with Google Analytics, Facebook Pixel, and even Google Ads and ultimately helps you increase your ROI.
TARS has several plans, costs $83.25/month, and is billed annually. While there's no free plan, there is a 14-day trial a customer can take.
Ada is another AI-powered chatbot that gives tailored responses based on the customer's input, responses, and recommendations, making it one of the best chatbot software available.
This Chatbot is simple, gives straightforward responses, and can escalate the conversation to a live agent.
Ada could also be integrated with your team calendar to schedule appointments and bookings. In addition, the customer feedback forms make it learn from its previous conversations and responses to provide better answers the next time.
You need to book a demo to determine how much Ada will cost you.
Powered by AI, Chatbot is one of the most powerful solutions on our list. Providing some of the most advanced features without any need for manual coding makes this Chatbot the best AI chatbot on our list.
One of the main reasons this Chatbot is preferable and suitable for businesses of all sizes is that it allows access to additional tools that assist you with your marketing campaigns, sales, lead generation, and provide personalized support to your customers.
With exceptional and responsive default templates and the ability to integrate them with all major platforms, Chatbot understands competitors.
Starts at $50 per month with a free plan, making it a free chatbot platform.
Drift can allow you to combine your live chats with an automated bot, similar to most of the chatbots in our list of best chatbots for small businesses and big enterprises.
Drift can start conversations with customers even though they have engaged with the products but haven't made a purchase yet. As a result, it influences the conversion rate on your website and helps you get more sales.
It even allows third-party app integrations and could be integrated with CRM and MAS systems.
Drift costs $400/month and is billed annually. However, a free plan is also available, making it a good option for those looking for a free chatbot platform.
Another chatbot to find its place in the list of best chatbot tools is ManyChat. It is a Facebook Messenger chatbot builder, making it one of the best chatbots to buy. It also gives businesses a wider reach and more powerful retargeting options on the Facebook platform.
Since Facebook Messenger is a popular messenger, it is wise to retarget and connect with people on Facebook. This Chatbot also comes with an easy drag and drop interface that makes it super convenient to set up as a chatbot messenger for your Facebook business page. It will help you automatically welcome new users, guide them about products, schedule messages with them, and give a personalized experience, among other things.
It has free plans and a paid plan of $10 per month.
Chatfuel is your alternative to having a chatbot when you don't have any coding skills to set up on your own. It can easily be integrated with Facebook Messenger, Instagram, and Telegram. With the freedom to customize your chatbots, Chatfuel is the best chatbot software solution for your business.
Small and large businesses resort because of their ability to assist you with sales, lead generation, and providing answers to some of the most asked questions and queries your customers raise about your business.
With some of the most interactive and responsive templates, It also allows you to alter all kinds of responses you want your Chatbot to provide to your customer. Being a keyword-based chatbot, it simplifies your business's purchasing activities.
If you want a chatbot that fulfills and automates all your customer-support needs, Chatfuel is your go-to solution.
Chatfuel starts at $15/month with unlimited users. There's also a free plan available for up to 50 users.
FlowXo is one of the best solutions for you if your business owns multiple websites and each needs a robust and automated chatbot. This Chatbot can run through various sites simultaneously and is compatible with numerous sites such as Facebook Messenger, Slack, and even Google Drive.
FlowXo takes care of many aspects of your business, like capturing leads, making customers subscribe to feeds, or even allowing notifications from your end.
If you aim to build an audience and retain it as well, FlowXo is the ideal option for your business.
The standard plan costs about $19/month. However, there's also a free plan with limited features.
LivePerson made it to our collection of the best chatbot software, one of the most powerful, enterprise-level, AI-powered chatbot solutions that runs on the most potent messaging channels. These channels include SMS, WhatsApp, WeChat, and Facebook Messenger. This Chatbot connects a potential buyer with a live agent.
It can schedule appointments and other meetings automatically and provide order status, account balance, and bill-related details to a customer. This Chatbot is an all-in-one solution for an enterprise-level website and can engage customers in meaningful conversations.
You have to request a quote to find the prices.
If you plan to create bots for your site or Facebook Messenger, Botsify makes it to our best chatbot software list. The data is collected in easily customizable forms. In addition, there are a variety of templates that could be used for multiple industries and niches.
It can even escalate conversations to a live agent if or when needed. Typically, a sales chatbot can answer your website's sale-related queries and navigate potential buyers to the right product.
You have to request a quote to find the prices.
If your business has a presence across all major platforms, including websites and mobile apps, FreshChat could prove to be a permanent solution for you. With its ability to organize all conversations your chatbots have on all platforms in a single dashboard, FreshChat helps you carry all your conversations from a single page. It allows you to communicate with every customer without the hassle of checking every single platform.
With great eCommerce solutions and hundreds of templates suitable for all kinds of niches, FreshChat is the right solution for all industries.
Like most of the chatbots on our list, FreshChat will communicate with a user until it can. And if it doesn't have the appropriate answer, it can escalate the conversation to a live agent who can continue it from that point onwards.
FreshChat is also powered by Machine Learning, making its answers personalized and precise, so if you want an all-in-one customer assistance solution for your business.
Starts at $13/month. However, there's a free plan available as well.
Like FreshChat, Zendesk is also an omnichannel chatbot that allows you to manage everything from a single dashboard. That's not But. That since it also can handle all kinds of support tickets and engage in live conversations with your customers.
Zendesk chat is popular for engaging customers based on their activities on your website. This Chatbot allows you to test specific messages to determine how your customers interact with them. But, of course, the ones that bring the most engagement are the ones you could set as default responses for your customers' queries.
Zendesk could also be integrated with all major platforms and social media channels that your business frequently uses. While this Chatbot is an excellent tool for automating responses, it also provides you with dozens of eCommerce tools that assist you with all your online activities.
Starts at $14/month per agent when billed annually. However, you can also try the free plan available.
Pandorabots is a chatbot packed with exclusive features suitable for all business types. It is one of the best AI chatbots available for your business.
The best part about Pandorabots is that you can run your code in the background, making it highly customizable and curated according to the needs of your business. Pandorabots could also be integrated with all major platforms your company has built a presence upon. It includes websites, social media platforms, and even apps for your business.
Even though this Chatbot is not precisely beginner-friendly, it could still be used for large businesses with serious customer experience enhancement needs.
Starts at $19/month, with a free plan for primary users.
Chatbot statistics show that 67% of users use chatbots for regular purchase-related activities. This makes chatbots one of the best solutions for a business to automate their business-related activities and drive more conversions and sales.
We hope you found our list of best chatbots helpful software and can quickly identify which Chatbot is perfect for your business.
A chatbot is a program that can communicate with people online (your website visitors). Conversations take place in a chat widget, frequently found in a website's bottom right corner. A chatbot is software or a computer program that mimics human conversation through voice or text exchanges.
More users are using chatbot virtual assistants to complete simple tasks in business-to-business (B2B) and business-to-consumer (B2C) situations. For example, chatbot assistants allow businesses to provide customer care when live agents aren't accessible, cut overhead costs, and make better use of support staff time.
Increase Customer Engagement Improve Lead Generation Reduce Customer Service Costs Monitor Consumer Data to Gain Insights Devise a Conversational Marketing Strategy Balance Automation with Human Touch
Menu/button-based chatbots. Linguistic Based (Rule-Based Chatbots) Keyword recognition-based chatbots. Machine Learning chatbots. The hybrid model. Voice bots. Appointment scheduling or Booking Chatbots. Customer support chatbots.
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