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Chatbots help businesses deliver fantastic customer support. And the best way to know which is the best chatbot software is by knowing what the customers have to say.
In this blog, we have listed the best chatbot software that customers have rated so far…
But before that, let's talk about the different types of chatbots first.
Types of Chatbot software
Chatbots could be popularly categorized based on the level of complexity and the quality of user experience. Our list of best chatbot software covers them all.
These chatbots only reply to a set of predefined questions. Then, the user must select a response from a group of reactions that continues an almost-similar conversation.
Source: Zomato Chat
Keyword-based (NLP) chatbots learn from the characters and words a user puts into the chat and run these entire words through their database to find the most relevant answer. These chatbots are popular with companies using Facebook Messenger as their preferred Chatbot.
Source - https://images.app.goo.gl/7GNVfPQ85w9L88pD8
These chatbots are the most advanced and informative conversational bots. Since AI runs them, they integrate it with Machine Learning to understand meaningful information from the previous conversations and provide even better responses every time a user interacts.
Here's an example of how Acquire's AI-driven, conversational Chatbot greets customers. Greeting people by their names makes the digital customer experience all too humane! Doesn't it?
Source: acquire.io
What is THE best chatbot software?
Besides being a great navigation assistant, chatbots are diverse and automated to perform various business tasks.
Chatbots can be coded so that they perform most of the crucial tasks for a business without supervision.
The best kind of Chatbot would help a business in the following verticals:
Chatbots are potent and versatile. Choosing the right chatbot software depends on the need of the company. Chatbots can do wonders for all types and sizes of businesses across industries. Therefore we have curated a list of the best Chatbot for small companies as well as big enterprises.
Top 10 best Chatbots Customers have Rated So Far.
Tidio provides a holistic, proactive chat solution for your website that uses chatbots and live chat software. With Tidio, it is easy to communicate with your visitors in real-time, capture leads, and create tailored offers for your customers-to-be.
Tidio makes it to our list of best chatbot software as it can be integrated with some of the most popular eCommerce platforms,
including BigCommerce, Magento, and Shopify, and combined with third-party apps via Zapier. Tidio makes interaction with website visitors easy and enjoyable.
Tidio has several plans depending on the tools you want to buy and your business type. Apart from some free features, the prices range from $10 to $18 per month.
Another chatbot to find its place in the list of best chatbot tools is ManyChat. It is a Facebook Messenger chatbot builder, making it one of the best chatbots to buy. It also gives businesses a wider reach and more powerful retargeting options on the Facebook platform.
Since Facebook Messenger is a popular messenger, it is wise to retarget and connect with people on Facebook. This Chatbot also comes with an easy drag and drop interface that makes it super convenient to set up as a chatbot messenger for your Facebook business page. It will help you automatically welcome new users, guide them about products, schedule messages with them, and give a personalized experience, among other things.
It has free plans and a paid plan of $10 per month.
Want your landing pages to be more exciting and dynamic? Are you bored with traditional landing pages? If yes, then TARS is the solution for you.
If you wish to replace your landing pages with a conventional, convincing chatbot, TARS is an ideal option.
With an easy conversational bot, generating leads is now easier than ever.
This Chatbot is even optimized to adjust according to the template/theme of your website. Not only that, but it could even be integrated with Google Analytics, Facebook Pixel, and even Google Ads and ultimately helps you increase your ROI.
TARS has several plans, costs from $83.25/month, and is billed annually. While there's no free plan, there is a 14-day trial a customer can take.
Acquire's chatbots are the most potent of the lot, thanks to their super-intuitive nature, ease of deployment, and use. Acquire's conversational chatbots can help you provide a tailored customer experience for your customers and prospects by leveraging Natural Language Processing.
Its plug-and-play simplicity helps you easily integrate with your knowledge base without any coding required. You can also create your Chatbot by integrating with popular chatbot platforms like Dialog Flow, IBM Watson, and Azure QnA.
Acquire's Unified View dashboard allows your sales and support team to have a hawk-eye view of the entire customer journey across channels, all in one place.
Book a demo to know more about prices.
SmartLoop made it to our list of best chatbot software because it is one of the finest chatbots out there due to the integration of AI and Machine Learning. This Chatbot not only captures leads for you but even converts them for you.
Since Machine Learning runs SmartLoop, it automatically understands the context of the user's conversations to provide a better experience.
The automated messaging engine also helps a great deal to create textual sequences or to re-engage any of the cold leads.
Overall if your business wants to rely on a chatbot that could take care of your lead generation and conversion tasks for you, SmartLoop is the best choice you could make.
SmartLoop will cost you $10/month. However, there's also a free plan with limited features.
Ada is another AI-powered chatbot that gives tailored responses based on the customer's input, responses, and recommendations, making it one of the best chatbot software available.
This Chatbot is simple, gives straightforward responses, and can escalate the conversation to a live agent.
Ada could also be integrated with your team calendar to schedule appointments and bookings. In addition, the customer feedback forms make it learn from its previous conversations and responses to provide better answers the next time.
You need to book a demo to determine how much Ada will cost you.
FlowXo is one of the best solutions for you if your business owns multiple websites and each needs a robust and automated chatbot. This Chatbot can run through various sites simultaneously and is compatible with numerous sites such as Facebook Messenger, Slack, and even Google Drive.
FlowXo takes care of many aspects of your business, like capturing leads, making customers subscribe to feeds, or even allowing notifications from your end.
If you aim to build an audience and retain it as well, FlowXo is the ideal option for your business.
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Can have better segmentation features
The standard plan costs about $19/month. However, there's also a free plan with limited features.
LivePerson made it to our collection of the best chatbot software, one of the most powerful, enterprise-level, AI-powered chatbot solutions that runs on the most potent messaging channels. These channels include SMS, WhatsApp, WeChat, and Facebook Messenger. This Chatbot connects a potential buyer with a live agent.
It can schedule appointments and other meetings automatically and provide order status, account balance, and bill-related details to a customer. This Chatbot is an all-in-one solution for an enterprise-level website and can engage customers in meaningful conversations.
You have to request a quote to find the prices.
If you plan to create bots for your site or Facebook Messenger, Botsify makes it to our best chatbot software list. The data is collected in easily customizable forms. In addition, there are a variety of templates that could be used for multiple industries and niches.
It can even escalate conversations to a live agent if or when needed. Typically, a sales chatbot can answer all the sale-related queries on your website and navigate potential buyers to the right product.
You have to request a quote to find the prices.
Drift can allow you to combine your live chats with an automated bot, similar to most of the chatbots in our list of best chatbots for small businesses and big enterprises.
Drift can start conversations with customers even though they have engaged with the products but haven't made a purchase yet. This influences the conversion rate on your website and helps you get more sales.
It even allows third-party app integrations and could be integrated with CRM and MAS systems.
Drift costs $400/month and is billed annually. However, a free plan is also available, making it a good option for those looking for a free chatbot platform.
Chatfuel is your alternative to having a chatbot when you don't have any coding skills to set up on your own. It can easily be integrated with Facebook Messenger, Instagram, and Telegram. With the freedom to customize your own chatbots, Chatfuel is the best chatbot software solution for your business.
Small and large businesses resort because of their ability to assist you with sales, lead generation, and provision of answers to some of the most asked questions and queries your customers raise about your business.
With some of the most interactive and responsive templates, It also allows you to alter all kinds of responses you want your Chatbot to provide to your customer. Being a keyword-based chatbot, it simplifies your business's purchasing activities.
If you want a chatbot that fulfills and automates all your customer-support needs, Chatfuel is your go-to solution.
Pricing
Chatfuel starts at $15/month with unlimited users. There's also a free plan available for up to 50 users.
If your business has a presence across all major platforms, including websites and mobile apps, FreshChat could prove to be a permanent solution for you. With its ability to organize all conversations your chatbots have on all platforms in a single dashboard, FreshChat helps you carry all your conversations from a single page. BAnomnichannel chatbot allows you to communicate with every customer without the hassle of checking every single platform you operate on.
With abundant eCommerce solutions and hundreds of templates suitable for all kinds of niches, FreshChat is the right solution for all kinds of industries.
Quite similar to most of the chatbots on our list, FreshChat will communicate with a user until it can. And if it doesn't have the appropriate answer anymore, it can escalate the conversation to a live agent who can continue the conversation from that point onwards.
FreshChat is also powered by Machine Learning, making its answers personalized and precise. So if you want an all-in-one customer assistance solution for your business, FreshChat could be the tool you could resort to.
Starts at $13/month. However, there's a free plan available as well.
Pandorabots is a chatbot packed with exclusive features suitable for all kinds of business types. In fact, it is one of the best AI chatbots available for your business.
The best part about Pandorabots is that you have the ability to run your own code in the background, making it highly customizable and curated according to the needs of your business. Pandorabots could also be integrated with all major platforms that your business has built a presence upon. This includes websites, social media platforms, and even apps for your business.
Even though this Chatbot is not exactly beginner-friendly, it could still be used for large businesses with serious customer experience enhancement needs.
Starts at $19/month, with a free plan for basic users as well.
Just like FreshChat, Zendesk is also an omnichannel chatbot that allows you to manage everything from a single dashboard. That's not But. That since it also has the ability to handle all kinds of support tickets and engage in live conversations with your customers.
Zendesk chat is popular for engaging customers based on their activities on your website. This Chatbot allows you to test specific messages to determine how your customers interact with them. But, of course, the ones that bring the most engagement are the ones you could set as default responses for your customers' queries.
Zendesk could also be integrated with all major platforms and social media channels that your business frequently uses. While this Chatbot is an excellent tool for automating responses, it also provides you dozens of eCommerce tools that assist you with all your online activities.
Starts at $14/month per agent when billed annually. However, you can also try the free plan available.
Powered by AI, Chatbot is one of the most powerful solutions on our list. Providing some of the most advanced features without any need for manual coding makes this Chatbot the best AI chatbot on our list.
One of the main reasons this Chatbot is preferable and suitable for businesses of all sizes is that it allows access to additional tools that assist you with your marketing campaigns, sales, lead generation, and provide personalized support to your customers.
With exceptional and responsive default templates and the ability to integrate them with all major platforms, Chatbot understands competitors.
Starts at $50 per month with a free plan, making it a free chatbot platform.
Chatbot statistics show that 67% of users use chatbots for regular purchase-related activities. This makes chatbots one of the best solutions for a business to automate their business-related activities and drive more conversions and sales.
We hope you found our list of best chatbot software useful and can easily identify which Chatbot is perfect for your business.
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