Customers do not like to be isolated while browsing websites. Integrating a live chat tool on your WordPress website will bolster its functionality. Today, customers look out for interactive communication platforms when they reach out to businesses. When you begin looking for a live chat plugin for your wordpress site, you can easily get lost among the multitude of available options. But it is vital to choose the right support plugin for your WordPress website.
The interactive edge that these chatbots offer goes a long way to refining your customer’s experience. Around 67% of eCommerce customers abandon their carts due to the lack of adequate interactive tools. With these features on your site, you will be able to deliver a personalized experience to your visitors. This is also likely to enhance conversion rates.
To help you in your search, we have shortlisted the five best live chat support plugins for your WordPress site.
Placed at the top of the list, Acquire is undoubtedly the best live chat plugin for your WordPress site. The best part is its ability to send automated messages according to predefined rules, along with its response features to conversations initiated by visitors. It can literally eliminate the need for a human agent, as it asks visitors relevant questions and answers their queries.
It is easy to integrate Acquire into your website and customers can reach you with voice calls, text, video chats, and so on. It works with all browsers, and the user does not have to share any personal data in the process. Customers can also easily switch from voice to vide, and vice versa. The cobrowse feature allows users to navigate the website and input data. You can even use the video call and text messaging options simultaneously. It offers other options like profile management and live chat analytics as well.
2. Zendesk Chat
Zendesk Chat is a popular live chat plugin used on WordPress websites. The chatbots are known for their professional, yet appealing, looks. You can seamlessly install it on your website. The themes and layouts of these chat boxes are customizable. You can choose the theme that best suits the nature of your business and the tastes of your customers. Also, you can easily respond to messages through the external dashboard. It is even possible to access the chat in process. Businesses can review chat performances through the vital metrics, integrated into the dashboard. Finally, you can track chat history to get an idea about the conversation in real time.
While you may be dealing with hundreds of chats, you can only respond to one at a time. So this plugin will only serve your purpose if your website is small.
This is one of the leading live chat plugins for WordPress websites. Its ease in set-up and compatibility with all browsers makes it one of the best options out there. The chat boxes offer professionally-designed applications. These are stylish and attractive, and make the platform look inviting. These also work well with mobile devices, laptops, desktops, and tablets. It is possible for agents to chat with customers regardless of their location. You can interact with them even when you are travelling. You do not even need to log in to your WordPress dashboard with this chatbot.
Another striking feature of this plugin is that you an integrate survey forms into it, prior to a chat session or after it is over. LiveChat is compatible with several services, including Google Analytics, CRM software, Zendesk, email marketing services, and many more. Since businesses do not need to enter customer details into other systems manually, it saves a substantial amount of time. The loading speed of this plugin is very fast, which enhances the experience for visitors.
Olark brings you a full-featured solution for your WordPress website. It comes with a number of impressive abilities. However, you will need a handy widget to integrate it into your site. The most important feature of this plugin is its ability to generate timely chat reports. Business owners can track chat frequency, customer satisfaction, and the responsiveness of the operator. The plugin also offers scope for a number of CRM integrations.
Besides that, you will be able set up rules for certain things, such as whether you want to show the chat box or hide it, or send messages automatically. You can also use the plugin to assign chats to pre-determined departments. It allows help desk integration, and you can group operators according to teams. It also enables business owners to view the goods that visitors are viewing on the site and provide them with relevant information regarding those items.
5. Tidio Live Chat
Tidio Live Chat plugin is another popular plugin that you can use. It is easy to set up and run, and you can get these chat boxes in three designs, customizing them to suit your brand. A tab is used to handle the chats, and you can access it from the WordPress dashboard. Companies can also manage these chats by getting a dedicated iOS, desktop, or android app.
If for some reason you are unable to continue with a chat, you will receive offline messages in your inbox. Likewise, if a visitor leaves a chat, you can still continue the conversation through email. This ensures that you can engage customers even when they are not active on your website.
Live chat enables businesses to leverage their customer service by bringing instant solutions to their customers’ problems. Prospective clients are able to communicate with a company in real time, getting quick responses to their queries. You can eliminate buyer friction to a substantial extent by incorporating live chat features on your WordPress website with the perfect plugin.
Sam Makad is a business consultant. He helps small & medium enterprises to grow their businesses and overall ROI. You can follow Sam on Twitter, Facebook, and Linkedin.